FAQs Tickets Buying Guide
Paying for your tickets
After you receive confirmation of your successful reservation from our staff, you will be provided a credit card authorization form, allowing
you to pay for your tickets. Please, have this form faxed or emailed to us. After your card is charged, tickets
will be issued and delivered if requested. You may also choose to pay cash for the tickets at our Atlanta, San Francisco or Moscow offices, or via
wire transfer, or by check or money order at our offices in USA.
Tickets Delivery
Q: How do I receive the ticket?
A: You train tickets can only be issued in Russia and we offer several delivery options:
- You can pick up your tickets in our Moscow, St. Petersburg or Kiev offices for free (Mon-Fri 10AM-6PM).
- Delivery to the USA or Europe is $90 per package.
- Delivery to your hotel or apartment in Moscow, St. Petersburg, or Kiev is $15.
- Delivery to any Moscow airport or railway station - we deliver to the airports/train stations ONLY with a transfer order ($60 from SVO to train station, $65 from DME to the train station).
- Delivery within other cities in Russia or Ukraine (e.g. Moscow - Tyumen, or Kiev - Nikolaev) is $45 per package.
Q: Can I buy 4 tickets in the same compartment in 2nd class if only 3people/2 people are traveling?
A: Yes, just enter passenger's data twice, e.g.: John Smith, John Smith (he will actually have 2 tickets), Samantha Smith, Robert Smith - this way the family of 3 people will have a full compartment.
Q: I'd like to book a seating place on a train Moscow- St. Petersburg and I see different prices for the same train and seating classes. What is the difference between them?
A: There are different classes of seating options on day trains: 1st class has 2 seats together ( business class airplane-style seats) and some services in the car: a cafeteria serving snacks and beverages. 2-nd class usually has 3 seats together, the seats are economy-class airplane style and no food or beverage services are offered in this car.
Q: I'd like to book a 2nd class berth/1st class berth on a train, why are there different prices for the same seating class?
A: The more expensive tickets include additional services like reading materials and a lunch box (bread, cheese, sausage, salad, yogurt, and pastry). The cheaper tickets offer no additional services. Also, cars with second class seats and with service are usually newer, cleaner and a bit more comfortable.
Q: When I booked a ticket on your web-site there were two first class berths still available, why are they not available now?
A: Russian Railways do not allow you to book tickets in advance. Only authorized agents in Russia can issue tickets. That’s why we ask our colleagues in Russia to issue tickets for you. Because of the time difference they usually do it the next day after receiving your order. By that time somebody can just go to the train station and buy those 2 or 3 tickets. So, when you book your seats, you need to make sure that there are plenty of seats or berths available for your desired travel date. However, we will do our best and find a different train, or a different class ticket for you for the same date.
Tickets Return Policy and Penalty Fees
Purchased tickets may be refunded at any time before and up to 3 hours after the departure. If you return your tickets purchased with us before 24 hours prior to departure, you will receive paid ticket price less $31 per each 1st class ticket, or paid ticket price less $21 per each 2nd class ticket. If you return tickets less than 24 hours prior to departure or 3 hours after the departure, the additional penalty fee of up to 50% of the ticket price may apply.
The Delivery fees are not a subject to a refund. Tickets returned more than 3 hours after the departure cannot be processed for a refund.
When paper tickets are issued we can only return them with the original of your passport, OR you can pick them up and return yourself at the train station.
How to Read your train ticket
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How to read your international ticket
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An international railway ticket consists of two pages. See details of fields for both forms below:
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